Store Policy

Please review all shipping & terms and conditions carefully before confirming your order.

BY ACCESSING THIS SITE, YOU ACCEPT WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE SHIPPING & TERMS AND CONDITIONS IN THIS USER AGREEMENT.

By accessing and using this Site, you submit to the jurisdiction and laws of the State of California and the United States of America.
Shipping & terms and conditions may change from time to time; changes will be posted on the site accordingly.
thelookloft.com makes every effort to accurately display the color(s) of our merchandise on the web site. However, the color(s) will vary depending on the settings and capabilities of your monitor, computer, and/or web browser. Therefore, thelookloft.com cannot guarantee that your monitor displays the most accurate color(s) of our merchandise.

thelookloft.com strives to offer the highest quality merchandise. If for any reason you are not satisfied with your purchase, please return the unused item within 5 business days, and thelookloft.com will provide you with a full refund, less shipping costs.

When returning merchandise, please email us at returns@thelookloft.com. thelookloft.com will then assign a return authorization (RA) number to be written on the outside of the box. If possible, please print out and complete the return form and include with your merchandise.

Your comments and feedback are important to us, and help us provide you with the best merchandise and customer service.
All merchandise is shipped via UPS Ground unless otherwise specified, additional charges may be incurred for faster delivery. Please allow 6-10 business days for your order to be processed and shipped. Please allow 6-8 weeks for merchandise that is on backorder.

If your order contains both stock and backordered merchandise, items in stock will be shipped immediately.
If your order contains a backordered item, the order will be shipped once merchandise is received. Customers will not be charged until order is shipped.
If you have any further questions, please feel free to contact us at info@thelookloft.com or call 310.309.5280.